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1.
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How organisations measure success : the use of performance indicators in government
by CARTER, Neil | KLEIN, Rudolf | DAY, Patricia. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: London : Routledge, 1993Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.23C3231h] (2).
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2.
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Gestão educacional e descentralização : novos padrões
by | . Edition: 2 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Cortez, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 5.06G3932g] (1).
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3.
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Managing the new public services
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: London : MacMillan, 1993Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19M2668m] (1).
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4.
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Réussir le changement dans le service public
by Guyon, Christian. Edition: 2. edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : Édition d'Organisation, 2003Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.39 G989r] (1).
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5.
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REGULAÇÃO e Organização do Transporte Público Urbano em Cidades Brasileiras : estudos de caso
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília : IPEA/Ministério das Cidades, 2004Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 5.11R3441o] (1).
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6.
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Melhoria dos serviços telefónicos e de dados com redução de custos no sector público : caso de estudo / por Augusto Casaca... [et al.]. --
by Casaca, Augusto | Almeida, João Amaral e | Tavares, Luís Valadares | Pereira, Manuel João. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Oeiras : INA, 2004Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.3840723 C3343m] (1).
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7.
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Good practices in citizen-centred service
by BLYTHE, D. Marie | MARSON, D. Brian. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Ottawa : Canadian Centre for Management Development, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19B6615g] (1).
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8.
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Risk and crisis management in the public sector
by DRENNAN, Lynn T | MCCONNELL, Allan. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: New York : Routledge, 2007Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14D772r] (1).
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9.
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Ireland : towards an integrated public service
by Organisation for Economic Co-operation and Development (OECD). Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Paris : OECD, 2008Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.36709415 I654] (1).
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10.
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New Public Management, Public Service Bargains and the challenges of interdepartmental coordination : a comparative analysis of top civil servants in state administration
by HANSEN, Morten Balle | Steen, Trui | JONG, Marsha de. Source: International Review of Administrative Sciences Material type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Los Angeles : IIAS, March 2013Availability: No items available
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11.
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Pursuing horizontal management : the politics of public sector coordination / por B. Guy Peters
by Peters, B. Guy. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Kansas : University Press of Kansas, 2015Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 351.0723 P4811p] (1).
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12.
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Quality improvement in european public services : concepts, cases and commentary
by Bouckaert, Geert. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: London : SAGE, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19Q15q] (1).
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13.
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Agendas, alternatives, and public policies
by KINGDON, John W. Edition: 2 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: New York : Haper Collins College Publishers, c1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 5K548a] (2).
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14.
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User charging for government services : best practice guidelines and case studies
by Blondal, Jon | Feuillet-Allard, Jocelyne | Zinnemann, Judy. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : OECD, 1998Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 363 B654u] (1).
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15.
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Contracting out government services : best practice guidelines and case studies
by Blondal, Jon | Shand, David | Feuillet-Allard, Jocelyne | Zinnemann, Judy. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : OECD, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19B654c] (1).
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16.
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Pay reform in the public service : initial impact on pay dispersion in Australia, Sweden and the United Kingdom
by ELLIOTT, Robert F. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : OECD, 1996Title translated: Réforme des rémunérations dans le secteur public; impact initial sur la dispersion des rémunétations en Australie, au royaume-Uni et en Suède .Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.11E463p] (2).
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17.
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Public service pay determination and pay systems in OECD countries Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : OECD, 1994Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.13P9761p] (1).
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18.
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New public management : the transformation of ideas and practice
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Aldershot : Ashgate, 2003Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.11N53211n] (2).
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19.
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Práticas da aplicação da CAF na administração pública portuguesa / por Maria Inês Nolasco... [et al.]. --
by Nolasco, Maria Inês | Evaristo, Cristina Josefa | Alves, Sofia | Marques, Maria da Conceição Melo | Dias, Hélio | Ferreira, Isabel | Gomes, Teresa Salis [coord.] | Viseu, Sofia [coord.]. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Oeiras : INA, 2006Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 658.312509469 N789p] (1).
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20.
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Transformational public service : portraits of theory in practice
by KING, Cheryl Simrell | ZANETTI, Lisa A. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Armonk : M.E. Sharpe, 2005Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.23K521t] (1).
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